Giostar Stem Cell Therapy | Los Algodones Clinic in Playa del Carmen (Mexico) Reviews, Best Costs in 2025

I contacted Giostar through their website, I never received a response. I called and told them about my condition and asked if Stem Cell Therapy would help, I was told yes. They emailed me medical forms to fill out, which I did. I was told I would hear back from them in a day or two. After a week of not hearing from them I contacted them again. They have never responded. If after reviewing my medical history they don't think their treatment would help me, they could at least contact me to tell me so. My experience with Giostar is they are unprofessional and lack basic customer service skills.

I was very lucky to find Giostar Mexico. I have multiple sclerosis, 14 years with the diagnosis that involves several treatments, these treatments perhaps helped me for my MS but they deteriorated my health in other aspects. When I heard about this therapy I was a little reluctant, honestly I didn't expect so much result and now that several years have passed, I realize the mistake it would’ve been if I didn't go though with the therapy. I had 2 applications, the first one in 2017 and the second in 2018, both visits were very pleasant, from the moment I set foot in the Los Algodones clinic, they welcomed me with open arms, always friendly, doctors, nurses and reception staff, they treated me with great care and respect, always aware of how I felt. From day one, the color returned to my face, my defenses went up incredibly. I used to have the flu 3 or 4 times a year, now it’s just 1. I know that this treatment is not a cure but what I am sure of is that it has given me more quality of life than I had before. MS is a very unpredictable condition, one day you can feel amazing and 2 hours later you feel devastated, and believe me with the cells that heaviness decreased a lot. I still suffer from MS but it is paused, it is no longer advancing. Without hesitating, I would get more applications. I hope to see you soon! Thank you very much for everything.

The staff at Giostar were above and beyond regarding friendliness, compassion, and being so supportive throughout the entire week. Very structured and organized with great use of interdisciplinary consultations and needs would highly recommend to anyone searching for stem cell therapy.

We searched the internet for Stem Cell treatments & locations and found Giostar. We decided to pursue treatment. (*We have tips down below if you're considering traveling to and staying with Giostar.) Giostar staff Luis efficiently set us up for treatment. He politely answered all of our questions and eased any of our reservations. He considered every aspect of the arrangements and everything went exactly as stated (dates, hotel reservations, treatment schedules, cost and supports.) Cristina, at the front Giostar desk, kindly welcomed us, which alleviated our initial anxiousness. Dr. Daniel Garza was thorough and considered all aspects of our situation, treatment and checked-in frequently. Nurse Jesus and his students were incredibly comforting, gentle, kind, funny and knowledgeable. Jesus is very skilled with the IV and the hyperbaric chamber treatments. PT Karolina is not only a fantastic Physical Therapist but she also recognizes the whole-person approach and considers all aspects of the person's lifestyle and well-being. She seeks out new ways to support, coordinates with the other specialists and ALWAYS follows up with us! Nutritionist Freda has a rich knowledge of the diet and offered so many helpful health tips, recipes and consults! Patient Care Coordinator Isa puts the whole package together and ensured we had a comfortable stay, that we were well-informed, managed our treatment schedule and anything and everything else we needed. She was kind and calmly efficient (like a ninja.) The stem cell treatments were much less intrusive than we imagined they might be. Dr. Filipe made the process very comfortable and painless. The Giostar team accommodated every single one of our needs, in a non-rushed, non-inconvenienced and in a not at all pushy manner! Together, they built a tremendous treatment plan and they offered to stay in contact every week afterwards, via zoom, to check our status, to offer additional supports and answer any questions we have (at no extra cost.) These specialists feel like family to us. Nobody promised us anything, neither a cure nor symptom improvement. Living with ALS requires a certain level of positive thinking. After 3 weeks, we have experienced some reduced symptoms and have a more positive outlook on life. *We drove in on an early Sunday evening which only took us a few minutes to cross the border into Mexico. When entering Los Algodones, we did not need to show a passport BUT we did need to show it, on our return, to re-enter the states. When leaving Mexico on Saturday around noon, it took us about an hour. We saw a multi-mile long line of vehicles, coming into Mexico, which had to have been a 3 - 4 hour wait. Giostar offers two hotel options: Cielo Lindo (where we stayed) is on the 2nd floor and there are no elevators. Parking is in the basement, which is nicely maintained & costs $2 every time you want to drive out. There is regular security - Mario and Sergio who are both awesome too!! There is one flight of stairs going up from the garage to the ground floor level which has the hotel entrance/front desk with service, open 24/7. There is one more flight of stairs to go up to the rooms level. The hotel has a/c and a small fridge. They provide shampoo and soap but not hair conditioner. The cleaning staff was very accommodating. The other hotel option, Hacienda Los Algodones, we heard has ground level rooms, no stairs, parking is in an enclosed lot and patients go back and forth on a shuttle/van. The Giostar Health Center and Hotel Cielo Lindo are in a mini "MediPlaza" with a coffee shop, a smoothie cafe, a great restaurant, and a few small shops. Also, going into town was very easy, felt safe and was fun. There are tons of pharmacies and many of them have grocery stores within. We liked the grocery inside Liquis 2 Farmacia (Liquis Algodones 2) which was less than a 5-min walk from the MediPlaza. Liquis 2 has an atm with a $30 fee for a $200 withdrawal. We found other (HSBC) atms that would charge over $75.

I can't say enough about the clinic in Los Algedones and their complete staff from beginning to end. The pride each and everyone had in what they do is phenomenal. Definately was portrayed onto the patient. Their expertise, professionalism, cleanliness, kindness, friendlyness and genuine concern for the patient exceeded expectations. My visit is in hopes to slow down progression in ALS if not completely reverse it. With my faith in Jesus Christ I know this will be accomplished. 😇☝️I'd like to personally thank Jose my first contact in setting up a plan to Xiomara travel, lodge coordinator. To Carlos transportation coordinator. To Dr. Daniel Garza and Dr. Phillipe. Jessica the clinic administration rep. Isabelle customer service rep. Carole your personal nutritionist. Lydia your nurse. Jesus hyperbaric chamber expert and assistant Alfredo. I hope I have not left anyone out. With apprehension of ever attempting to doing something like this Giostar has put my mind at ease. Thank you all again for your continued passion in helping people. The only thing I would recommend that could have been better is the accommodations at the hotel Hacienda. Due to myself needing a handicap room and not being able to stay at your other hotel due to to many stairs and no elevator. Hacienda was our only choice. The shower was not set up for handicap. No seat to sit down on and grab bar that was so far behind you you could not grab it. There were a number of things not in working order but when communicated to the staff it was quickly attended to. Also id like to mention that all the shuttle drivers were very nice and always on time and made our trips back and forth from hotel to clinic very pleasant. Thank you Giostar for a wonderful expierence. I hope the next time we see each other I will be running through your doors. May God bless each and everyone of you always.😇

I learned about Giostar from someone I knew who had treatment for a condition similar to mine and who had experienced great results. After investigation into stem cell treatment including at multiple facilities, I decided to go to Giostar. My customized treatment plan called for five days of treatment. The facility is excellent and I hate to begin this review with the only issue I had during the entire experience, but this allows for a chronological review of my visit. This is really a recommendation than a negative comment about the facility. We flew from Atlanta to Phoenix and then got a connecting flight to Yuma where Giostar will pick you up at the airport. The only problem for us was our first flight was delayed 3 1/2 hours meaning we missed our connecting flight and had to be put on another flight so we landed in Yuma six hours later than planned. I had no way to contact them to tell them my flight had been changed, but fortunately the driver was at the airport to pick up two people were on the same flight as us. I would advise finding out before you leave how you need to handle a situation where you get put on a different flight than originally scheduled, especially if travelling on the weekend. Alternatively, you can drive to the border where you can pay to park and then walk across the border. If you don't drive from home, you can fly to Phoenix and drive 3 1/2 hours or fly to San Diego and drive 2 1/2 hours to the border. If you drive or walk across the border, you can do so with your driver's license or other government ID. However, if you fly into Mexico you will need a passport. Once we got to the hotel, we were tired from travelling and didn't do much. Also, be aware while there is much to do in the City during the week there is very little open on weekends. When we arrived the next morning for my first appointment I was given some paperwork to fill out and introduced to my concierge who would walk me through each step of the process and make sure I knew when to be where each day. She was also available to offer advice in general about anything in the City. After a consultation with the doctor, my treatment began. I received IV nutrition, stem cells, and exosomes throughout the week. I also used the hyperbaric chamber daily and had a consultation with the nutritionist. The facilities are very nice and clean and are better than many doctor's offices and medical facilities I have visited in the U.S. Everyone I encountered who worked at the facility was so friendly and caring to me, my father who accompanied me, and to one another. The facility is located in a U-shaped building with a central courtyard. It has multiple offices within this facility which deliver different types of services. Additional facilities are mixed into the complex for your convenience and include a convenience store, restaurant, and hotel on the second floor so if you stay at that location the clinic is right below your room. Regarding the City, it is small but has many interesting locations to visit if you feel up to it. We had some great food made from the freshest ingredients. Additionally, there are many street vendors where you can shop for locally made goods as well as mass produced products for hours on end. There are also approximately 100 dental clinics, optical clinics, and pharmacies in the City where you can obtain services at a reasonable cost. Everyone on the streets and in the businesses were very nice to us as well. Most importantly, we never felt unsafe at any point while we were there but we never ventured out of Los Algodones itself. It has been 3 weeks since I completed my treatments and I have had mild symptoms which are in line with what I was told to expect. These have mostly been headaches, but over the last few days have gone away. Within 10 days of my treatment I was almost totally free from the pain I previously experienced in my joints, muscles, and tendons. I am hopeful I will continue to see additional improvements with other symptoms over the next 3 months. I will continue to post updates.

Змінено 2 роки тому I received stem cell reactivation treatment by GIOSTAR in Los Algodones.The treatment was exosome injections in my lumbar and cervical spine. The approach GIOSTAR took was very comprehensive, and it was carried out by well organized caring people. Dr. Dan, Jessica, Carol, Lidia and Jesus were just a few that made my experience there pleasant and comfortable. Thank you. Fingers crossed that I get some relief in a few months. So after 7 months, I have had 100% improvements in my cervical spine.....no pain or numbness!! My lumbar spine has improved about 50 %. I no longer take any pain meds for my lower back pain. Im very happy with the results