Privacy Policy

Last Updated: June 6, 2024

Welcome to BookClinics.com (“BookClinics”, “we”, “our”, or “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or use our services.

By accessing or using BookClinics.com, you agree to the terms of this Privacy Policy.

Who We Are

BookClinics.com is a medical tourism facilitation platform that helps individuals connect with independent clinics, hospitals, and healthcare providers (“Providers”) worldwide.
We are not a medical provider, and we do not offer medical advice, diagnosis, or treatment.

If you have any questions, you can contact us at:
info@bookclinics.com

Information We Collect

We may collect and process the following categories of information:

2.1 Personal Information

Information that identifies you as an individual, such as:

Full name, date of birth, gender
Email address, phone number, country of residence
Travel details (for medical travel planning)
Medical information or health records you voluntarily share (e.g., diagnoses, test results, treatment history)

2.2 Non-Personal Information

Technical or statistical data such as:

IP address, browser type, device information
Operating system, referring URLs, and time spent on the site
Anonymous analytics data used to improve site performance

We collect this data through cookies and analytics tools (see Section 8).

How We Use Your Information

We process your information to:

Facilitate your connection with healthcare providers
Respond to your inquiries and requests
Arrange consultations, bookings, or second opinions
Provide translation, logistics, or travel assistance
Improve our website, services, and user experience
Communicate updates, offers, or newsletters (if you opt in)
Comply with legal and regulatory obligations

We only process your personal data where we have a lawful basis, such as:

Your consent (e.g., when submitting a medical inquiry)
Contract performance (e.g., arranging a service you requested)
Legal obligation (e.g., record-keeping)
Legitimate interest (e.g., preventing fraud or improving services)

How We Share Your Information

We may share your personal data only when necessary and in accordance with applicable laws:

With medical providers: To help you obtain consultations or treatment.
With service partners: For translation, logistics, or payment processing (only minimal required data).
With legal authorities: When required by law or to protect our legal rights.
With data processors: Who assist in hosting, analytics, or IT security, under strict confidentiality agreements.

We never sell or rent your personal data to third parties.

International Data Transfers

Your data may be transferred and processed outside your country of residence (including countries outside the UK, EU, or U.S.).

When we transfer data internationally, we ensure appropriate safeguards, such as:

EU Standard Contractual Clauses (SCCs),
Adequacy decisions by the European Commission, or
HIPAA-compliant agreements for health data.

Data Retention

We retain personal data only as long as necessary for the purposes it was collected or as required by law.

Inquiry and communication data: up to 3 years
Medical or treatment data: up to 5 years, or as required by HIPAA
Financial and transaction data: up to 7 years (for accounting/legal reasons)

After retention periods expire, data is securely deleted or anonymized.

Data Security

We implement robust security measures to protect your data, including:

SSL encryption for data transmission
Access control and authentication protocols
Secure storage in GDPR- and HIPAA-compliant systems
Regular audits and security monitoring

However, no system is 100% secure. You share data with us at your own risk.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze site traffic and usage patterns

You can manage or disable cookies in your browser settings.

Your Data Protection Rights

Under GDPR and DPA, you have the following rights:

Access – Request a copy of your personal data
Rectification – Correct inaccurate or incomplete information
Erasure – Request deletion of your data (“right to be forgotten”)
Restriction – Limit processing of your data
Portability – Request transfer of your data to another provider
Objection – Object to data processing for certain purposes
Withdraw consent – At any time, where processing is based on consent

To exercise these rights, contact us at info@bookclinics.com.

Children’s Privacy

BookClinics does not knowingly collect or process personal data from individuals under 16 years of age.
If we become aware that a child’s information has been provided without parental consent, we will delete it promptly.

Your Rights Under HIPAA (U.S. Users)

For users in the United States, BookClinics complies with HIPAA requirements.
This means:

Your health information is used only to coordinate your care or fulfill your request.
You can request copies or corrections of your medical data.
We will not disclose your medical information without your authorization, except as required by law.

Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices or content.
We recommend reviewing the privacy policies of any third-party sites you visit.

Updates to This Policy

We may update this Privacy Policy periodically.
All changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the Website after such changes means you accept the revised Policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please contact:

BookClinics.com
info@bookclinics.com
https://www.bookclinics.com

If you are in the UK or EU and believe we have not adequately addressed your concern, you may contact your local data protection authority.