I was a patient of Neo dental under Dr. Miller’s care November of 2022. I was referred to Dr. Miller by SOTA Dental. I was told that he was #1 dentist in Cancun. Well, after what happened to me I can’t say that dr. Miller is even #1 dental technician!
But I trusted SOTA Dental & went to Cancun. At Neo dental I was informed that my surgeon for zygomatic implants will be Dr. Omar Lugo and the rest of it will be done by dr. Miller including my implant retained bridges, but Dr. Omar Lugo actually performed my entire surgery. Awesome surgeon, my recovery and healing process was painless. That's the only thing that was done right, my surgery, thanks to Dr. Omar Lugo.
I had some implants that needed to heal before the abutments could be placed so I return to Cancun three months later according to his care plan. When I arrived to Cancun I was taken to outpatient radiology to do the scan. According to scan he said; everything is perfect, just perfect” we gonna see you tomorrow to place the abutments. The next day some abutments was placed and one trans-nasal left to go. But next day I was contacted by patient coordinator that they didn’t have appropriate abutment for my trans-nasal implant and that my appointment has to be rescheduled as they have to order the abutment. They had 3 months to order my abutments and they couldn’t manage that??? I didn’t like the fact that I had to stay in Cancun for another two weeks but I didn’t have a choice. My husband went home and I stayed.
But dr. Miller contacted me and said: "I will finish you up! The next he picked me up from a hotel, numbed me and worked on my implant. At some point he called for more Anastasia. Why?! To my surprise once he was done I set at his desk and he went outside and made a call. When he came back inside he set across from me and said; “here’s your implant, it failed”, and placed the implant in front of me. I was speechless!! I took my implant and went outside, I don’t even remember how did I get back to my hotel or who drove me there. I could not believe what just happened! But I realized why it happened. There was a new patient from Alaska and I was in the way. Therefore, so Called #1 Dr. Miller took my implant out for his own convenience so he can hop on to the next patient!. I don’t even want to go on talking about miller as its not worth my time and I think I told you just enough. Just want to add that he was in the process of changing his clinic name from Neo Dental to “yeah smile”, well according to my experience and my end result, HA! Smile would be more appropriate. Just wanted to make you all aware if you come across that name you know who its. Why do one has the need to change the business name? We all know the answer to that.
I also want to say that I was fortunate enough and that I found Top Smile by Dr. Omar Lugo and contacted him and asked for help. Dr. Omar agreed to see me and I went to Cancun October 1st. Dr. Omar and his amazing team of professionals quickly started working on my case that involved tightening some abutments and changing the incorrect ones. They corrected my bite and gave me my smile back. It takes a team of honest and passionate medical professionals who love what they do and actually cares about people in order to accomplish excellent end result. Such a team of dental care can deliver nothing but excellence. And thanks to Dr. Omar and his incredible team, I have my smile back and perfectly functional mouth.
According to doctor Miller this couldn’t happen. He said that I have such a small mouth. Hm, if I have such a small mouth how did he mange fit such a big teeth in such a small mouth?
Well, dr. Miller I got news for you! Top Smile by Dr. Omar Lugo and his team changed my HA! Smile to a perfect Top Smile. And by doing so they also unleashed my tongue and now I have a big such a mouth!!
By the way SOTA Dental informed me that you would love to hear from me so I just stoped by to drop a few lines.
Remember this? "Maybe you like it, maybe you don’t".
Well, I didn't like it! Let me know if you do.
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